Terms and Conditions 2024

• Tickets purchased online will be scanned on arrival so barcode and booking reference number must be clearly visible.  
• Tickets are non-transferable, non-extendable and only valid for the date stated on the ticket.
• Gift Vouchers are valid for 12 months from the date of purchase.
• All online payments are made securely through Worldpay.
• We reserve the right to close the gardens in extreme weather conditions without prior notice. This includes high winds, snow and ice.
• Exbury Gardens may refuse entry or ask a visitor to leave. This is entirely at our discretion, but some examples of when this might occur are as follows:
  • When a visitor is, or appears to be, under the influence of alcohol or drugs.
  • When a visitor’s conduct may be disruptive to business, have a negative impact on Exbury Gardens’ property or may put staff, volunteers and other visitors at risk.
  • When a visitor uses insulting, threatening or abusive language or in any other way has a negative effect on the visitor experience of others.
• Our office can be contacted 7 days a week during our open season on 02380 891203 or by emailing , or Monday to Friday when the gardens are closed.
• Children under 15 must be accompanied by an adult.
• Bikes, balls and all other outdoor toys are not permitted in the gardens.
• The use of drones or UAVs (unmanned aerial vehicles) is not permitted on or over Exbury Gardens or the Exbury Estate.
• Disposable barbecues are not permitted at Exbury Gardens, as they pose a considerable fire risk and are likely to negatively affect the longevity, beauty and atmosphere of our gardens. The same also applies for any other portable cooking device such as camping rings.