COVID-19 visitor safety FAQs

Is Exbury Gardens open?

As a 200-acre garden with lots of open space, we are reopen as of Saturday 30th May, following new government guidelines advising that gardens can now open to the public, as long as special measures are taken to reduce the potential risk of infection. We will remain vigilant and follow all guidelines set by Public Health England. Any developments will be messaged on this page, the homepage and on social media.

Good to go England | covid-19 | Exbury Gardens, New Forest, Hampshire

Visit England have awarded us a COVID-19 Industry Standard to say that we have made necessary changes to our day-to-day workings, including social distancing measures and staff training.

Are the steam railway trains and buggies running?

We are very pleased to announce that the steam railway will be opening on Saturday 4th July, following new government guidelines. New safety measures will be in place to ensure that the steam railway operates as safely as it can. These include PVC screens between each compartment, alternate compartments not being used and a seating plan to ensure social distancing is upheld. If you would like to ride the steam railway on your next visit, please book your tickets at the Visitor Entrance upon arrival. For more information about our steam railway safety measures as well as general information on train times and the journey, visit our Steam Railway page here.

Unfortunately, buggies will not be running. This is because we can’t guarantee social distancing of 1 metre on the buggy itself. We will begin running buggies again once the government has deemed it safe to do so. Again, all announcements will be messaged on this page, the homepage and on social media.

Are the restaurant and cafe open?

Yes, Mr Eddy's Restaurant is open 10am - 4pm every day for both takeaway and eat-in. More information on the food and drinks available can be found on our Foodies page here.

The Old Tennis Courts Outdoor Cafe is also now open (and taking contactless payment) between 10am - 4pm every day.

How can visitors protect themselves when visiting?

Visitors must purchase their tickets online up to and including the day of their visit, as no cash will be accepted. Visitors will be asked to book an arrival time slot at the time of purchasing to allow us to maintain social distancing guidelines.

Book tickets

We recommend keeping at least 2 metres from other people (outside of your household) when you are visiting Exbury and ask that visitors use hand santiser at all sanitising stations - located by the Visitor Entrance and exit, outside all toilet blocks and on the steam railway platform. We kindly ask that you do not visit if you are feeling unwell.

We also politely ask that visitors do not visit in groups of more than 6 - unless within their support bubble or household - to adhere to the government's 'rule of six' guidelines.

In addition to the above, we advise visitors to follow the NHS guidelines on how to avoid catching and spreading COVID-19.

What is Exbury Gardens & Steam Railway doing to protect visitors?

The safety and wellbeing of our staff and visitors is of utmost importance and we will be taking all necessary precautions to safeguard the welfare of everyone working at and visiting Exbury Gardens & Steam Railway.

Special safety measures that Exbury Gardens Ltd has implemented include:

We will continue to monitor the outbreak of Coronavirus (COVID-19) and will follow the guidelines set by Public Health England.

Staying safe at Exbury Gardens this summer, watch this short video to see a quick recap of some of our safety measures in action here at Exbury Gardens & Steam Railway.

While Exbury Gardens Ltd have taken all reasonable care to follow government COVID-19 safety guidelines, visitors enter at their own risk. 

‘A truly fantastic day out. My wife and I were bowled over by the amazing spring colours of rhododendrons and azaleas and there was literally colour everywhere. There are beautiful areas to walk through as well as places to sit. We took a picnic in the hope of being able to sit by one of the ponds and were not disappointed – the reflections were as spectacular as the real thing! The next thing we want to do is return in the autumn to see the colours change as it must be beautiful’

David Parker, Christchurch

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