COVID-19 visitor safety FAQs

Is Exbury Gardens open?

Yes, the gardens are open throughout the lockdown period and possibly into December, enabling our visitors to reap the mental and physical benefits of using our 200 acres of outstanding natural beauty for exercise. This follows new government guidance allowing visiting outdoor public spaces for exercise, including paid entry gardens. We will remain vigilant and follow all guidelines set by Public Health England. Any developments will be messaged on this page, the homepage and on social media.

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Visit England have awarded us the coveted COVID-19 Industry Standard to say that we have made necessary changes to our day-to-day workings, including social distancing measures and staff training.

Are the steam railway trains and buggies running?

Unfortunately, our steam railway is now closed for winter, to allow for vital maintenance work to the tracks and trains. We are also unable to open this as per government COVID-19 restrictions.

Unfortunately, buggies will not be running. This is because we can’t guarantee social distancing of 1 metre on the buggy itself. We will begin running buggies again once the government has deemed it safe to do so. Again, all announcements will be messaged on this page, the homepage and on social media.

Are the restaurant and cafe open?

We are home to VGF, a vegan and gluten free pop-up restaurant, that serves delicious hot food. More information on the food and drinks available can be found on our Food & drink page here.

How can visitors protect themselves when visiting?

Visitors must purchase their tickets online up to and including the day of their visit, as no cash will be accepted. Visitors will be asked to book an arrival time slot at the time of purchasing to allow us to maintain social distancing guidelines.

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We recommend keeping at least 2 metres from other people (outside of your household) when you are visiting Exbury and ask that visitors use hand santiser at all sanitising stations - located by the Visitor Entrance and exit and outside all toilet blocks. We kindly ask that you do not visit if you are feeling unwell.

We also politely ask that visitors do not visit in groups of more than 6 - unless within their support bubble or household - to adhere to the government guidelines on mixing with other households.

In addition to the above, we advise visitors to follow the NHS guidelines on how to avoid catching and spreading COVID-19.

What is Exbury Gardens & Steam Railway doing to protect visitors?

The safety and wellbeing of our staff and visitors is of utmost importance and we will be taking all necessary precautions to safeguard the welfare of everyone working at and visiting Exbury Gardens & Steam Railway.

Special safety measures that Exbury Gardens Ltd has implemented include:

We will continue to monitor the outbreak of Coronavirus (COVID-19) and will follow the guidelines set by Public Health England.

Watch this short video to see a quick recap of some of our safety measures in action here at Exbury Gardens & Steam Railway.

While Exbury Gardens Ltd have taken all reasonable care to follow government COVID-19 safety guidelines, visitors enter at their own risk. 

‘We recently had some friends from London to visit and were looking for something to entertain our young children for the day. We decided to give Exbury Gardens a try and I thought it was wonderful. We had Sunday lunch in the restaurant and the food was far superior to other local attractions so compliments to the chef. Walking through the gardens was beautiful with lots of little pathways to explore. I have lived in the Romsey area for many years and always thought Exbury was a little out of the way but it only took me 20 minutes from the motorway. We will definitely be a regular visitor from now on.’

Philip Moulds, New Forest

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