COVID-19 visitor safety FAQs

During the COVID-19 pandemic, we adopted some new ways of working that allowed us to keep our visitors and staff safe at all times. We soon noticed that some of these changes were also keeping our visitors happier than ever and so, will be continuing to adopt some of the same processes as restrictions ease.

Timed bookings, for example, allow us to ensure that we don’t have too many people arriving at the same time, which means we have shorter queues. Which is why we’ve decided to stick with timed bookings for the time being, to make getting into the gardens a little easier for everyone!

We would, therefore, ask that whenever possible, visitors should purchase their garden and railway tickets online, in advance. We are also continuing our policy of not accepting cash payments so, if you are unable to book online, please note that payment for tickets on site will be by card/contactless only. 

In 2020, Visit England awarded us the coveted ‘We’re Good to Go’ COVID-19 Industry Standard in recognition of the safety measures we had put in place for the protection of our visitors and staff. Though government guidelines have been relaxed, this commitment to safety remains, and we will continue to closely monitor our facilities and processes, ensuring that we continue to deserve the reputation for safety that we have earned during the pandemic.

Is Exbury Gardens open?

Yes, Exbury Gardens is open to the public from Monday 29th March 2021 enabling visitors to reap the mental and physical benefits of using our 200 acres of outstanding natural beauty for exercise. 

Good to go England | covid-19 | Exbury Gardens, New Forest, Hampshire

Visit England have awarded us the coveted COVID-19 Industry Standard to say that we have made necessary changes to our day-to-day workings, including social distancing measures and staff training.

Are the steam railway trains and buggies running?

Our steam railway is now open as of Monday 12th April, in line with government COVID-19 guidance. Tickets for the steam railway can be pre-booked online or booked on the day of your visit at the Visitor Entrance.

Unfortunately, buggies are not running for the time being.

Are the restaurant and cafe open?

We are home 3 great catering options:

More information on the food and drinks available can be found on our Food & drink page here.

How can visitors protect themselves when visiting?

Visitors must purchase their tickets online up to and including the day of their visit, as no cash will be accepted. Visitors will be asked to book an arrival time slot at the time of purchasing to allow us to maintain social distancing guidelines and lessen queue times.

Book tickets

We recommend keeping at least 2 metres from other people (outside of your household) when you are visiting Exbury and ask that visitors use hand santiser at all sanitising stations - located by the Visitor Entrance and exit and outside all toilet blocks. We kindly ask that you do not visit if you are feeling unwell.

In addition to the above, we advise visitors to follow the NHS guidelines on how to avoid catching and spreading COVID-19.

What is Exbury Gardens & Steam Railway doing to protect visitors?

The safety and wellbeing of our staff and visitors is of utmost importance and we will be taking all necessary precautions to safeguard the welfare of everyone working at and visiting Exbury Gardens & Steam Railway.

Special safety measures that Exbury Gardens Ltd has implemented include:

We will continue to monitor the outbreak of Coronavirus (COVID-19) and will follow the guidelines set by Public Health England.

Watch this short video to see a quick recap of some of our safety measures in action here at Exbury Gardens & Steam Railway.

While Exbury Gardens Ltd have taken all reasonable care to follow government COVID-19 safety guidelines, visitors enter at their own risk. 

‘What could be better on a trip down to the New Forest than a walk in a beautiful garden, a ride on a steam train (which my grandson adored!) and a chance to see the Beaulieu river close up? A memorable day out and a gem of a place’

Rob Gregory, Oxford

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