Please find below the answers to frequently asked questions concerning a visit to Exbury. Our staff on site are “Welcome Host” trained and are on-hand to assist with your visit. You are welcome to call the Visitor Services team on 023 8089 1203.
The Rothschild Collection of rhododendrons and azaleas looks at its best during April and May. The flowering season is a moveable feast, with evergreen azaleas, early flowering rhododendrons and primroses giving way to deciduous azaleas, late flowering rhododendrons and bluebells. The Exbury website gives up-to-date news on flowering conditions - please check the Head Gardener's Notice Board.
Yes. There are two approved picnic sites within the Gardens – one overlooking Jubilee Pond in Yard Wood, and the other situated between the Gilbury Bridge and the Five Arrows Gallery. Litter bins are provided at these sites, though where possible we request that any litter be taken home after a visit. There is also a covered area at the patio near the Sundial Gardens where visitors may take a picnic.
Yes. There is an extensive car park for approx. 250 vehicles, and a parking area for approx. 50 coaches. During our busiest times car park attendants will direct traffic into the site or an overflow facility across the road from the main entrance. Blue badge holders are parked as close to the main entrance as possible.
Yes. Exbury is dog-friendly. Dogs are welcome into the Gardens and on the Steam Railway, but only if kept on a short lead. There are many miles of pathways in the Gardens. Please be considerate and use the available dog waste bins (leaflet provided shows their locations).
We regret that dogs are not allowed inside Mr Eddy’s Tea Rooms, though bowls of water are available outside.
No. Exbury Gardens is renowned for its peace and tranquility therefore we request that radios and footballs, and children’s bicycles and scooters are not brought into the Gardens.
Exbury Gardens has sixteen push wheelchairs which are available on a first come, first served basis. The best time to arrive to collect wheelchairs is early in the morning (the Gardens open from 10am) or from mid-afternoon, when more people are leaving than arriving (the car park closes at 6pm).
Although we do not hire out mobility scooters, Exbury has a number of chauffeur-driven buggies operating a hop-on hop-off service to transport you around the Gardens. The vehicles follow a set route, pausing at 10 designated buggy stops where you can take photographs or alight to enjoy points of seasonal interest.
Tickets for the buggy service may be purchased at the Visitor Entrance and are £4.50 per person. There can be queues for this popular service from mid April to early June. Groups of 10 or more paying adults may reserve a buggy in advance if visiting outside of April and May by contacting the Box Office on 02380 245750. This service includes a Meet & Greet by the driver who will assist passengers with arranging an itinerary to combine buggy and railway rides. There is an additional charge for this service.
The Exbury Gardens Steam Railway has up to four fully accessible carriages and operates a 20 min journey around the north east corner of the Gardens. It is another great way of seeing a hidden part of the Gardens without involving lots of walking. A ticket for the steam railway journey may be purchased on arrival at the Visitor Entrance or as part of a Combination Ticket with entrance to the Gardens when booking online here.
Any queries concerning lost property are handled by our Gate Team on 02380 891203 during opening hours. Any found property should be handed in at the Gate.
The New Forest District Council granted planning permission for the Exbury Steam Railway on condition that it was not a stand-alone attraction – i.e. only people paying to enter the Gardens could ride the train. Tickets for the train are £4.50 per person age 3years and over. Under 3s ride for free. Family tickets are available too.
The Gardens may occasionally be closed in the event of extreme weather conditions such as high winds or snow and ice. In such situations, the Exbury website will be kept up-to-date with latest opening information on the home page. Social media alerts will also be sent out to those on the Exbury mailing list. If in any doubt about whether the Gardens will be open on a particular day, do call the Gardens reception on 023 8089 1203 between 9am – 5pm weekdays.